Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, for any reason and without justification, in line with the European Union cooling-off period.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello@kanva-decks.com. Returns need to be sent to the following address: Webship, Oudenaardestraat 84 poort 61, 8570 Vichte (Belgium).

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Activated AI consultant licences cannot be returned once the activation code has been used. We also cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, contact us at hello@kanva-decks.com.